General sales conditions

These general terms and conditions of sale apply to all product purchases made on the online store of the Swiss Mineral Cosmetics website (www.smmatterhorn.com) and define the scope of our obligations and our liability with regard to the supply of the products. Under applicable national laws, no warranties, conditions or terms other than those mentioned in these conditions of sale are binding on us. In particular, it is not our responsibility to verify that the products are suitable for the purposes for which you intend them.

The online store is operated by the company Swiss Mineral Cosmetics, PO Box 124, 3920 Zermatt: version 2019, published and applicable from December 6, 2019.

The masculine form “client” used below naturally refers to both clients and clients. Online product offers are only valid as long as they are visible on the site and within the limits of available stocks. The images appear on the site for illustration purposes only and are not part of the contractual conditions. All information contained in catalogues, advertising flyers and other documents written/produced by Swiss Mineral Cosmetics are for information only and constitute only “invitations to enter into a commercial relationship/to negotiate” and not a real offer on the part of of Swiss Mineral Cosmetics for the supply of products. Swiss Mineral Cosmetics declines all responsibility for any errors or omissions related to the drawings, images or diagrams, or appearing on the said catalogues, flyers and other documents.

During any sale made on the online store, the parties to the sales contract communicate by electronic means (visiting the online store, sending emails or electronic shipments), and you acknowledge that all contracts, notifications, communications of information and other types of exchanges carried out electronically comply with the legal provisions, requiring that such exchanges be carried out in writing.

Any order of products implies unreserved acceptance by the buyer of these general conditions of sale.

Swiss Mineral Cosmetics declines all responsibility:

– For any interruption of the site
– For any occurrence of bugs
– For any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the site
– More generally for any direct or indirect damage, whatever the cause, origin, nature or consequence, including in particular the loss of profits, customers, data or any other loss of intangible property that may occur as a result of the access of anyone to the site or the impossibility of accessing it or the credit granted to any information coming directly or indirectly from the latter. We cannot be held responsible in the event of transmission of false or erroneous information or in the event of modification of the products after their delivery.

Conditions of purchase – sale
To purchase products on this site, you must meet the following conditions:

– Be a real person
– Be of legal age on the day of the order
– Have full legal capacity
– Be the holder or authorized user of a valid credit/debit card
– Indicate your full contact details (billing and delivery addresses and bank details)

Reimbursement of products
The right of withdrawal of goods is exclusively reserved for customers who have purchased products on the online store of the site www.smmatterhorn.com and insofar as these are intended exclusively for personal use as a consumer. 

The products will be delivered to the delivery address indicated on the order confirmation.
Products will be dispatched within a standard delivery time of 2 to 5 working days.

Refund of products
The right of withdrawal of goods is exclusively reserved for customers who have purchased products on the online store of the site www.smmatterhorn.com and insofar as these are intended exclusively for personal use as a consumer. and provided that they are intended exclusively for personal use as a consumer.

The customer is responsible for checking the goods immediately upon delivery. The customer has a period of 7 calendar days following receipt of the goods to report by email or post any complaint relating to any defects or non-conformities, describing the reason for the return. The legal provisions governing complaints (art. 201 CO) apply.

Any disputes do not in any way release the customer from his obligation to pay.

Replacements or refunds are processed after receipt of the defective or non-compliant merchandise. Refunds are made within 30 days by crediting your payment card.

Return conditions
– The products must be returned by post in the original packaging, unused, clean, complete and undamaged to the following address: Swiss Mineral Cosmetics – Case Postale 124 – 3920 Zermatt, accompanied by the delivery slip. The shipping costs are the responsibility of the customer who also bears the risk of sending.
– When a purchased product is part of a batch or box, the entire batch or box must be returned in the same packaging.
– Items damaged or soiled by the customer are, in principle, not taken back.

Conclusion of the order contract
The products and prices published in the online store constitute an offer. However, this is always subject to the condition that delivery is possible or that the price indicated is error-free. The contract is concluded as soon as the customer places his order with the company Swiss Mineral Cosmetics. Any order implies acceptance without restriction or reservation of these general conditions of sale by ticking, during the ordering process, the box provided for this purpose. Receipt of the order is confirmed to the customer by an automatically generated email sent to the address provided by the latter. The automatically generated order confirmation email does not constitute a guarantee of availability or delivery. It only indicates to the customer that the company Swiss Mineral Cosmetics has received his order and that the contract has been concluded, provided that delivery is possible. An order only becomes final after it has been accepted by Swiss Mineral Cosmetics. Swiss Mineral Cosmetics reserves the right to refuse a customer’s order. The amount of each order is limited to the sum of CHF 2,500.- per order. In addition, the same product reference cannot be ordered for a quantity greater than 4 items per order.

The price invoiced is the price indicated on the order confirmation sent to the customer, in Swiss francs (CHF), including VAT. All products are payable in advance. All payment transactions are made in a secure area, in application of the highest security standard (https://). The data recorded by Swiss Mineral Cosmetics constitutes proof of all transactions between Swiss Mineral Cosmetics and its customers. The data recorded by the payment system constitutes proof of financial transactions. To pay for his order, the customer has the following payment methods: bank transfer, PostFinance, Twint, Visa and Mastercard.

Cancellation clause
Any total or partial non-fulfilment by the customer of one of his obligations, as well as the non-respect of any payment due date may lead, at the option of Swiss Mineral Cosmetics, either to the immediate payment of the sums still due to any title whatsoever, and the suspension of any delivery, or the resolution of current contracts.

Applicable law and disputes
This contract is subject to Swiss law.

Courts of the canton of Valais in Switzerland.

Modification of the general conditions of sale
Swis Mineral Cosmetics may update these general conditions of sale at any time. The general conditions of sale in force can be consulted at any time under the heading “General conditions of sale” accessible on all the pages of the site.